PetMatch — Adoption Process

Step Description Key Actions
1. Submit Adoption Inquiry User applies for a selected pet.
  • Auto-filled application form
  • Rescue-specific questions
  • Inquiry routed to rescue
2. Rescue Review & Follow-Up Rescue evaluates the adopter’s application.
  • Requests additional info
  • Schedules interview
  • Landlord approval (if renting)
  • Reference/vet checks
  • Messaging, uploads, status updates
3. Meet & Greet Adopter meets the pet virtually or in person.
  • Schedule visit
  • Use built-in calendar
  • Optional foster-to-adopt trial
4. Home Check Rescue verifies the home environment.
  • Virtual home tour
  • In-person home visit
  • Guided checklists
5. Final Adoption Approval Rescue makes a decision after all checks.
  • Approved / conditional / declined
  • User notified in app
6. Adoption Agreement & Fees Legal and payment steps.
  • Digital contract signing
  • Secure adoption fee payment
  • Document storage
7. Pickup / Delivery Pet is transferred to the adopter.
  • Pickup or transport scheduled
  • Handoff checklists
  • Transport tracking
8. Post-Adoption Support Resources and follow-ups after adoption.
  • Care guides
  • Trainer/vet marketplace
  • Follow-up surveys
  • Reminders for vaccines & microchip